Legal

Privacy Policy

Last updated: June 13, 2026

This Privacy Policy explains how [Company] (“we”, “us”, or “our”) collects, uses, discloses, and safeguards information when you use the PilotCue application and related services (the “Service”). By using the Service, you consent to the practices described here. If you do not agree, do not use the Service.

This document is a general template provided for convenience and does not constitute legal advice. Bracketed fields (e.g. [Company]) must be completed, and the final text should be reviewed by a qualified attorney for your jurisdiction before you rely on it.

1. Information We Collect

Information you provide

Account data — such as your email address and authentication identifiers, processed through our authentication provider.
Content data — events, runsheets, cues, durations, notes, custom columns, messages, and any files you import or create.
Communications — information you send us for support or inquiries.

Information collected automatically

Usage and device data — such as log data, approximate timing/connection events, browser type, and general diagnostics needed to operate the Service.
Local storage / cookies — we use browser storage and similar technologies to keep you signed in and to remember preferences (for example, column and display settings). Disabling them may impair the Service.

2. How We Use Information

We use information to: operate, maintain, and secure the Service; authenticate users; sync state across devices and screens in real time; provide support; analyze and improve performance and reliability; prevent fraud and abuse; and comply with legal obligations. We process this information based on your consent, our legitimate interests in operating the Service, and/or performance of our agreement with you.

We do not sell your personal information. We share information only as follows:

Service providers / sub-processors — cloud hosting, database, authentication, and infrastructure vendors that process data on our behalf to run the Service.
Within your event — content you share (e.g., via monitor or speaker links/QR codes) is visible to anyone with access to those screens; you control what you share and with whom.
Legal and safety — when required by law, regulation, legal process, or to protect rights, safety, and the integrity of the Service.
Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

4. Data Retention

We retain information for as long as your account is active or as needed to provide the Service, then for any period required to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion as described below; residual copies may persist in backups for a limited time.

5. Security

We use reasonable technical and organizational measures designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You use the Service at your own risk and are responsible for safeguarding your credentials and for the content you choose to share. We are not liable for unauthorized access, loss, or alteration of data beyond our reasonable control, to the maximum extent permitted by law.

6. Your Choices and Rights

Depending on your location, you may have rights to access, correct, export, restrict, or delete your personal information, and to object to or withdraw consent for certain processing. To exercise these rights, contact us at the address below; we may need to verify your identity. You can also delete events and content within the Service, and you can stop providing information by discontinuing use.

7. International Data Transfers

The Service may be operated and data may be processed in countries other than your own, which may have different data-protection laws. By using the Service, you consent to such transfers, subject to appropriate safeguards where required by law.

8. Children’s Privacy

The Service is not directed to children under 16 (or the minimum age in your jurisdiction), and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

9. Third-Party Links and Services

The Service may link to or rely on third-party websites and services that we do not control. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. Review their policies before providing information.

10. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date reflects the most recent version. Material changes will be indicated by updating this page, and your continued use after changes become effective constitutes acceptance.

11. Contact Us

For privacy questions or requests, contact [privacy@your-domain.com].